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WIOA Case Manager
at Two Hawk Employment Service
Sanford, NC

WIOA Case Manager
at Two Hawk Employment Service
Sanford, NC

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Job Description

Come join our team!

Job Title: WIOA Case Manager-Workforce Specialist

Hours: Full-time, 40 hours per week, salaried position

Job is 8:00a-5:00p but will also involve extended hours outside of the normal to

include possible weekend hours on occasion.

Salary Range: Mid $30’s+ DOEE

Location: Multiple Sites – Sanford, NC

Job Description: The WIOA Case Manager/Workforce Specialist engages with Adults and Dislocated Workers professionally to guide job seeking customers in a variety of employment-related matters to include job placement, career counseling, and provision of training avenues to achieve career goals. The priority aspect of the role is to convey exceptional customer service towards all customers both in attitude, professionalism and actual service delivery. Case Managers must possess the ability to multi-task numerous customers at different points on the career search spectrum and to effectively and efficiently guide and direct customers to services best suited to achieve career development goals; this includes customer follow up to ensure successful employment placement. Individuals in these positions must learn all WIOA programmatic guidelines/policies, online data management system, community service inventory, and be able to use these skills for highly accurate eligibility verification and enrollment in specific career training venues. Eligibility data verification and validation is expected to be completed with 100% accuracy without exception. Specialists are also involved in establishing business relationships, representing career service specialties at events, and speaking engagements. These positions carry expectations for excellent customer service, exceptional data gathering and accuracy, and an interest in placing customers in self-sustaining employment. We seek compassionate professionals that put the customer first, but also recognize the need to actively direct the career search process for successful placement outcomes.


  • Responsible for administering the Workforce Innovation and Opportunity Act (WIOA) program in established NCWorks Career Center.

  • Build collaborative working relationships with all partner staff at all worksites, including corporate level staff.

  • Will be directly involved in all aspects of Career Center services to include greeting customers, service registrations online, and initial assessment of employability.

  • Will provide customers with informative orientation for the variety of services available through Career Center and affiliated partner services that may be offered offsite.

  • Must project a welcoming, professional attitude, appearance and demeanor to customers, Center co-workers, and business customers at all times.

  • Utilizes policy and regulatory guidance to make determinations on customer eligibility, potential for services to offer, etc.

  • Will utilize desktop computer to input online data management information on all customers, track services delivered, record contact discussions, and maintain all eligibility items.

  • All work is expected to be performed with a very high degree of initial accuracy and records input in a timely manner. Data input, maintenance and accuracy are mission critical.

  • Individual must be able to multi-task numerous customer engagements, manage their personal workflow and utilize both prioritization and high level of organizational skills.

  • Will be expected to demonstrate, on a daily basis, exceptional business communication skills (both verbally and written), and the ability to communicate business points clearly and concisely.

  • The individual must recognize that the focus on is successful employment outcomes for customers and daily utilize their understanding of available services, labor market needs, and employer expectations to assist customers to successfully meet placement expectations.

  • Will be expected to maintain daily activity reports and provide monthly reporting to supervisor on key activities in a timely and accurate manner.

  • Individuals in these positions must be focused on quality in all aspects of their work and possess a strong desire to succeed in order to meet performance goals.

Preferred Qualifications (General):

  • A Bachelor’s Degree from an accredited college or university is preferred, with a major in Accounting, Business Administration, Human Resources or related field of study.

  • Verifiable work experience providing outstanding customer service and ability to convey professionalism and courtesy to both internal and external customers.

  • Excellent business communication skills to include verbal discussion and written matters.

  • Ability to organize and prioritize personal workload so as to meet deadlines and personal performance goals.

  • Documentable experience or evidence of capability to multi-task numerous projects simultaneously with success.

  • Will need extensive skill in the use of Microsoft Office software, i.e. Word, Excel, and PowerPoint. Should be highly skilled using Excel spreadsheets for data tracking and analysis.

  • Must be able to focus on seeing a customer through to successful closure, i.e. career placement, and this requires much attention to detail and personal drive to succeed.

  • Demonstrable understanding and skill in developing creative and convincing presentations to communicate concepts, points, and needs.

  • Should fully understand “Cloud” technology and be able to use systems for multiple locational usage by staff as a means of monitoring program data and performance in real time.

Preferred/desired Education, Experience, and Competencies:

  • Prefer a minimum of 2+ years of experience in career/job placement services, human resource management, business relationship sales/marketing, banking or related areas.

  • Prefer 2+ years of experience in workforce development programming such as WIA/WIOA, or position that required adherence to eligibility and service offerings guidelines.

  • Knowledge and training in interviewing techniques and negotiation skills.

Company Description

Two Hawk Employment Services a staffing agency that is dedicated to providing superior customer service to our clients and employees by delivering exceptional, value-added services. Through our commitment to excellence, our professional staff offers the highest level of quality, expertise and customer satisfaction found in the staffing industry. Our commitment to quality is extended to our clients, employees and our community. Our Workforce Division offers excellent educational and training opportunities to our clients to assist them with employability skills.

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