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System Engineer Level II - NSITES
at HMS Technologies Inc
Durham, NC

System Engineer Level II - NSITES
at HMS Technologies Inc
Durham, NC

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Summary of essential job functions

HMS is seeking a System Engineer Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level II (SE-L2) must have capabilities in the areas of managing daily activities of configuration and operation of desktops and laptops. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC.

. Requirements:

Position Responsibilities:

  • Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration
  • Perform administration and maintenance functions regarding desktops and laptops
  • Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration
  • Perform installations, upgrades, repair of software
  • Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc.
  • Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware
  • Provide support for server access, server reboots, and server maintenance requests. Must also elicit information as required and delegate tasks to system administrators.
  • Support hosting services such as provisioning application servers, database servers, database access, database password resets, and server access requests.
  • Capable of working with NIH and identified third-party fulfillment services as required.
  • Assist with email distribution, including forwarding, creation, modification, and deletion of distribution lists; creating system mailbox accounts and public folders; and archiving and restoring of mailboxes. Must also elicit information as required and delegate tasks to system administrators.
  • Assist with upgrading specific software to NIH recommended versions and assist with the installation of supported firmware.
  • Create images as required for the installation of repaired, new, and cascaded (recycled) computers.
  • Manage all software and patching distribution including image management, auto discovery, and electronic software distribution.
  • Maintain Citrix environment two (2) desktop images and hosted applications as part of the software lifecycle.
  • Support user data backing up and restoration requests. The data restoration requests shall be limited to a 45-day backup period.
  • Support requests to support computer crashes and corruption of the operating system.
  • Support the management of shared drives including creation, removal, expansion, and allocation of users, as well as the implementation of access grants and restrictions based on requests.

Required Skills and Experience:

  • Demonstrated success as a Systems Engineer with Microsoft and Apple, showing a track record of performing various system management functions on virtualized systems
  • Experience providing electronic software and patch delivery for operating systems and standard software suites utilizing Microsoft System Center Configuration Manager (SCCM) for windows patching and software distribution and JAMF-Pro Suite for OSX/macOS patching and software distribution.
  • Excellent customer-focused problem resolution skills, to troubleshoot to root-cause.
  • Experience with ServiceNow
  • Experience with scripting languages, including PowerShell, Bash, PHP, Python
  • Knowledge of alerts and monitoring tools and system management tools
  • Good communication skills, both written and verbal
  • Experience reporting updates, changes, problems and resolutions to the customer
  • Experience supporting and maintaining 2500 plus laptops/workstations.
  • Experience configuring and supporting Windows and Mac computers using CrashPlan Pro.


  • Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline
  • 5 years relevant experience in the field as a systems administrator technical lead for an enterprise environment
  • Certifications such as Microsoft MSCE, Microsoft System Center Configuration Manager (SCCM) and JAMF-Pro Suite for OSX/macOS [required]
  • Experience working in NIH or other Government agency [desired]
  • Public Trust Clearance or the ability to obtain a clearance


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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