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Service Executive
at Amalgamated Life Insurance Company
White Plains, NY

Service Executive
at Amalgamated Life Insurance Company
White Plains, NY

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Job Description

The Alicare Service Executive is responsible for responding to inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with Account Executive to ensure needs are met and potential problems are averted. Keeps Account Executive informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform.


  • Responsible for responding to simple and complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services
  • Coordinate with Account Executives to ensure client needs are met and potential problems are averted
  • May be involved in new account installations to introduce the concept of the Account Team and familiarize themselves with the account
  • Support incoming calls from clients, brokers, Fund Trustees and Fund Administrators
  • Assist the Account Executive in preparing and scheduling client and Fund Trustee presentations Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners including Billing, Eligibility, Claims and Customer Service
  • Participate in regularly scheduled feedback and information exchange sessions with key business partners
  • Fully support Sales and Account Management in achieving their business goals and objectives


  • Minimum 4 yr college degree or equivalent work experience
  • Proven success operating in a fast-paced, customer service environment
  • Ability to multi-task and prioritize workload
  • Strong organizational and time management skills
  • Solid communication (written and verbal) and negotiation skills



Company Description

Amalgamated Life Insurance Company

Founded in 1943, Amalgamated Life Insurance Company is now recognized as one of the nation's leading providers of high quality life, health and worksite/voluntary insurance solutions. The Company's high quality claims management and fiscal stability have earned it over 40 consecutive A.M. Best "A" (Excellent) ratings since 1975, as well as six consecutive placements on the "Ward's 50" list of the nation's top performing insurance companies. Headquartered in White Plains, NY, Amalgamated Life is an employee-centered organization with a robust, highly-competitive employee benefits and compensation package. Employees enjoy a pleasant, modern workplace environment, which features state-of-the-art technology, onsite café and fitness facilities. The Company sponsors many nonprofit and charitable endeavors and supports its employees' participation in these worthwhile causes. Amalgamated Life is a member of the Amalgamated Family of Companies.


Amalgamated Life takes pride in the competitive and extensive benefit programs that are offered to our full-time employees. Amalgamated Life's benefits package includes: Health and Dental Insurance
Optical Coverage
Disability Coverage: Short-Term ; Long-Term Plans
Life Insurance Coverage
Pension Plan
401(k) Plan
Fidelity Goal Planner After-Tax Savings Plan
Flexible Spending Accounts for Health Care and Dependent Care
Tuition Reimbursement
Fitness Gym Membership Discounts
e-TRAC (New York)
Time off Benefits: Vacation, Sick
Days, Personal Days, Holidays
Opt-Out Reimbursement Program
Employee Referral Award Program

This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participaen E-Verify. Ver el E-Verify avisos.

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