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Inbound Customer Service Specialist
at ContactUS Communications
Jacksonville, NC

Inbound Customer Service Specialist
at ContactUS Communications
Jacksonville, NC

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Description

Job Description

Customer Service Specialist

Customer Service Specialist handles inbound calls for major retail brands. Specialists are required to maintain a positive and professional attitude at all times ensuring the best customer experience on every call. Tasks include placing orders, resolving order disputes, handling service inquiries etc. Specialist should be able to positively accept coaching in accordance with departmental goals and objectives.

What a typical day looks like:

  • Input information from interactions into customer relationship management system for tracking and development purposes.
  • Handle incoming calls, emails, letters, and/or chat sessions from customers needing product support.
  • Look up product information to provide answers and recommendations to customers.
  • Explain products in a clear and professional manner.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Quickly assess customer needs and proactively provide solutions with a positive attitude.
  • Consistently use sale approach and techniques based on product.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Ensuring 100% customer satisfaction on every call.

Qualifications:

  • Comfortable using PC platforms, Microsoft Office
  • Ability to type 25 wpm or greater
  • Friendly, Energetic and personable attitude
  • Excellent verbal and written communication skills
  • Excellent troubleshooting skills
  • Attention to detail
  • Flexible team player with ability to execute duties efficiently
  • Reliable and conscientious
  • Good organizational skills and work habits
  • Skilled in time management and multi-tasking
  • Ability to work a flexible schedule including evening and weekends
  • Ability to be flexible and quickly adapt to changing business needs
  • High school diploma/GED certificate - higher education a plus
  • You must be available to work until 11pm including weekends

ContactUS is reinventing the customer service industry through collaboration and innovation with our clients. We are 100% dedicated to creating sustainable growth which translates into a variety of advancement opportunities for our employees. We are seeking a wide variety of talented, energetic people including veteran developers, experts in training, reporting, operations management, or even recent graduates interested in customer service and sales support. Join the ContactUS team to help further our mission and start your rewarding career path today!

Company Description

ContactUS is reinventing the customer service industry through collaboration and innovation with our clients. We are 100% dedicated to creating sustainable growth which translates into a variety of advancement opportunities for our employees. Join the ContactUS team to help further our mission and start your rewarding career path today! We are not your typical contact center. We don’t do cold calling, telemarketing or collections. We offer an inviting work environment with an Employee Lounge for you to unwind during your breaks. We regularly recognize our staff with appreciation events to celebrate our all-stars. Promotion and Development from within, come grow with us - new locations opening soon!

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