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Customer Service Representative - Flooring Industry
at QDI Stone/QDI Surfaces
Phoenix, AZ

Customer Service Representative - Flooring Industry
at QDI Stone/QDI Surfaces
Phoenix, AZ

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Job Description

We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing and sales support. The job functions would include but not limited to:

· Answer incoming calls

· Answer pricing or product questions from customers who call in over the phone

· Communicate with the sales team regarding customer inquiries or issues

· Greet customers as they come into the showroom

· Be able to present the QDI product line and answer questions from customers

· Follow up on leads and pass to outside sales team

· Specific marketing projects assigned by GM or Operations Manager

· Answer pricing or product questions over the phone

· Attend industry related networking events when necessary

· Ordering office supplies

· Maintaining sample room and updating sample inventory

· Utilize Quickbooks to check inventories and submit orders


Successful candidates will have the following:

  • 3-5 years in a customer service or office manager roles and preferably with flooring industry experience.
  • Well organized and self-disciplined - Attention to detail a must.
  • Outstanding customer service skills.
  • Professional appearance.
  • Good presentation skills.
  • Problem-solving skills with the habit of being proactive.
  • Excellent communication skills both written and verbal.
  • Team player
  • Good computer skills including MS Outlook, Word and Excel
  • Recent college grads encouraged to apply


  • Competitive Salary based on experience
  • Full health insurance benefits after 60 days
  • Vision and Dental Insurance
  • 401 K
  • Employee discounts on all QDI materials

This is a great opportunity with a rapidly growing, Inc. 5000 company. We are consistently expanding and like to promote from within. If qualified, please respond to this add and submit your resume for consideration.

Company Description

QDI Surfaces

QDI Surfaces is a professional family owned business which started in 2005 and is headquartered in Phoenix, Arizona. QDI also maintains branches in Houston, The Woodlands, Dallas, Ft. Smith and Fayetteville, AR and Anaheim, as well as satellite offices in Austin, San Antonio, and SW Louisiana. The company services a nationwide customer base, which includes leading retailers, contractors, builders, architects, designers and wholesalers. We are a rapidly growing company and have made the Inc.5000 list for the last 5 years in a row.

QDI STONE is one of the largest natural stone importers and distributors in the United States. Our product lines include limestone, travertine, marble, glass and other natural stone products maintaining some of the largest inventories in the industry. Our materials are used for a variety of indoor and outdoor applications, both commercial and residential.

QDI SURFACES is one of the most reputable and innovative importers of ceramic / porcelain tile, LVT, Natural Stone, Glass, Decorative Products,Porcelain Slabs, Porcelain Pavers, Natural Stone Pavers, Pool Coping, and Pool Tile in North America. We only offer the very latest in fashion, design and technology at extremely competitive pricing..

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