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Customer Experience Specialist
at William Warren Group
Santa Monica, CA

Customer Experience Specialist
at William Warren Group
Santa Monica, CA

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Description

Job Description

 

Customer Experience and Phone Sales Specialist      

Attention potential sales-savvy hires! The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in-house call center team – seeking qualified, self-motivated professionals who can close a deal.     

We are looking for dynamic individuals who can provide customers with unsurpassed customer service and bring in new business – a vital component of this role.

Our office is located in lovely Downtown Santa Monica, which creates an exciting opportunity to grow as a professional in a beautiful environment. If all the above resonates with you and you have an unrelenting passion for customer service - apply now.       

Part-time and full-time positions available. We operate (7) days a week 24 hours a day. Weekend availability is required.

What to expect:

•           Answering a high volume of inbound phone calls and determining the needs of the caller

•           Closing deals within one phone call

•           Making customers comfortable and confident in their choice

•           Gain a thorough understanding of our products and services

•           State of the art Virtual Rental Center

•           Online chat

•           Fast paced work environment with an awesome company culture     

 

About you:

•           Sales driven with a great attitude

•           Listening and clear communication on the phones and via email

•           Superb customer service

•           Confidence

•           Good Computer skills

•           Able to think quickly and adjust to the needs of the customer

•           Problem solver

•           Willing to learn and grow

•           Desire to be great on every call!     

 

Perks:

•           Medical Plan

•           Dental Plan

•           Vision Plan

•           401(k) Investment Plan with Matching Contributions

•           PTO hours

•           Paid holidays

•           Parking is on us with a dynamic company culture

•           Snacks and weekly/monthly company meals

•           Fun Company Events and Learning Programs

•           Downtown Employee Discount Program      

 

Salary: $16-$23/hr with commission     

 

The William Warren Group is a drug-free environment.

 

Company Description

Established in 1994, we are a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. As we continue to grow we are looking for dynamic individuals who fit and can contribute our well established culture.

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