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Cisco Unified Contact Center Enterprise (UCCE) Engineer/SME
at Quadtec Solutions, Inc
Dallas, TX

Cisco Unified Contact Center Enterprise (UCCE) Engineer/SME
at Quadtec Solutions, Inc
Dallas, TX

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Description

Job Description

Travel req’d at up to 25% or as directed. Five (5)+ Years of demonstrated Hands on Call Center Experience in the following areas:

  •  Cisco UCCE/ICM
  •  CVP
  •  IPIVR
  •  VXML Studio Scripting
  •  CTIOS
  •  CAD
  •  CUIC
  •  Gatekeepers
  •  SIP Proxy using CUSP/CUPS
  •  Cisco Unified Communications Manager Administration and Trouble Shooting
  •  Unity Voicemail
  •  ICM Call Center Systems
  •  IVRCVP

UCCE Engineers will also need to have the expertise to create, Implement, and Support ICM and CVP call routing scripts and required reports. Support for Finesse 11.X Cisco Agent Desktop and Cisco Supervisor Desktop clients as well as Cisco Soft Phone.

The UCCE SME Engineer shall be required to have the expertise to create, Implement, and Support ICM and CVP call routing scripts and required reports including the support for Finesse 11.X Cisco Agent Desktop and Cisco Supervisor Desktop clients as well as Cisco Soft Phone.

The day to day job functionalities shall include, but not be limited to, the following activities:

  • SME and Tier 4 level support for Unified Contact Center Enterprise (UCCE) trouble resolution, designs, and new projects
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Call Flow Scripting
  • Network configuration and Management
  • Queue Setup
  • CTI Integration with 3rd Party Applications
  • Lab & Production testing and cutover                                                                                              
  • Test case/Implementation Planning
  • Project Plan Input

 

               Veterans are preferred!                                                

            

Security Clearance

Must be a US Citizen!  A Moderate Background Investigation (MBI) shall be required for each engineer. A MBI is conducted by OPM and covers a 5-year period. It consists of a review of National Agency Check (NAC) records [OPM Security Investigations Index (SII), DOD Defense Central Investigations Index (DCII), FBI name check, and a FBI fingerprint check], a credit report covering a period of 5 years, written inquiries to previous employers and references listed on the application for employment; an interview with the subject, law enforcement check; and a verification of the educational degree.

Company Description

IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

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