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Applications Systems Analyst - NSITES
at HMS Technologies Inc
Durham, NC

Applications Systems Analyst - NSITES
at HMS Technologies Inc
Durham, NC

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Summary of essential job functions

HMS is seeking a Applications Systems Analyst in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Applications Systems Analyst must have capabilities in the areas of Desktop Engineering Services that support complex problem solving for end users. Services consist of management, troubleshooting and improvements to the desktop computing environment. Must also have proven skills in the areas of application testing and packaging as well as perform software installation and roll-out to both on-premise and cloud. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC.

. Requirements:

Position Responsibilities:

  • Perform analysis of various off-the-shelf, and home-grown systems to identify strengths and weaknesses in different environments
  • Support to include communication, application baseline configuration, quality, risk, schedule, cost, performance management, and reporting.
  • Managing escalations for unplanned and planned outages.
  • Develop proactive processes designed to detect and eliminate issues before they escalate
  • Implement steps as prescribed in documented plans for system changes, upgrades, installations, and outages and follow all change management guidelines
  • Test software updates including OS updates using standard desktop images along with the standard packaged applications prior to release.
  • Determine viability of applications licensing to be deployed on the Citrix environment, as well as test applications for Citrix compatibility prior to publishing them to the environment.
  • Coordinate with OIT staff to obtain licensing and complete installation or if containing a cloud license, either fulfill the request or request support from NIH staff for completion.

Required Skills and Experience:

  • Demonstrated success as an Applications and/or Systems Analyst, showing a track record of providing a variety of services both on premise and cloud.
  • Strong oral and written communication skills
  • Strong interpersonal and client-facing skills with experience interfacing senior government officials
  • Experience developing project documentation, such as Desktop Application Testing Report, and Desktop Software Management Activities Report
  • Government agency contracting experience is desired, NIH preferred
  • 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins
  • Excellent customer-focused problem resolution skills, to troubleshoot to root-cause.
  • Experience with ServiceNow
  • Experience with scripting languages, including PowerShell, Bash, PHP, Python
  • Experience with Cloud service providers (CSPs), including AWS and Azure [desired]


  • Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, Math or other related discipline
  • 5 years of experience with software related projects; 8 years of additional relevant experience may be considered in lieu of a degree.
  • Excellent verbal and written English communication skills.
  • Experience working in NIH or other Government agency [desired]
  • Public Trust Clearance or the ability to obtain a clearance


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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