Job Description
As a key team member, you'll be the welcoming face of our facility, guiding citizens through the adoption process, reuniting lost pets with their families, and providing essential education on responsible pet ownership. Your work will directly contribute to positive outcomes for animals in our care and help us build a more compassionate community.
Primary Responsibilities:
- Provide warm, professional, and efficient service to all visitors in person, by phone, and via email.
- Facilitate animal adoptions, intakes, transfers, redemptions, and other related processes in accordance with established policies.
- Review and approve adoption applications, ensuring all candidates meet eligibility criteria.
- Educate the public on responsible pet ownership and applicable city, state, and federal animal ordinances.
- Collect and process fees and donations; issue receipts and provide relevant educational materials.
- Accurately reconcile and report financial transactions on a daily and monthly basis.
- Maintain and update records in the department's software system, including animal medical records, licenses, and reports.
- Receive and document lost and found reports; track pet identification and notify owners as needed.
- Maintain inventory and submit purchase requests for customer service-related supplies.
- Uphold citizen privacy and ensure concerns are communicated appropriately to supervisors.
- Distribute surveys and collect feedback to help improve services and community engagement.
What We're Looking For:
- A friendly, energetic, and professional individual with a passion for public service and animal care.
- Strong communication and interpersonal skills with the ability to handle sensitive or emotional situations with empathy.
- Detail-oriented with excellent organizational skills and the ability to multitask effectively.
- Comfortable with computers and data entry; experience with customer-facing software is a plus.
- Ability to thrive in a fast-paced, team-oriented environment.
This is more than just a customer service job-it's a chance to make a meaningful difference in the lives of animals and the people who love them. If you're ready to join a mission-driven team where every day brings new opportunities to help, we'd love to meet you!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
As a key team member, you'll be the welcoming face of our facility, guiding citizens through the adoption process, reuniting lost pets with their families, and providing essential education on responsible pet ownership. Your work will directly contribute to positive outcomes for animals in our care and help us build a more compassionate community.
Primary Responsibilities:
- Provide warm, professional, and efficient service to all visitors in person, by phone, and via email.
- Facilitate animal adoptions, intakes, transfers, redemptions, and other related processes in accordance with established policies.
- Review and approve adoption applications, ensuring all candidates meet eligibility criteria.
- Educate the public on responsible pet ownership and applicable city, state, and federal animal ordinances.
- Collect and process fees and donations; issue receipts and provide relevant educational materials.
- Accurately reconcile and report financial transactions on a daily and monthly basis.
- Maintain and update records in the department's software system, including animal medical records, licenses, and reports.
- Receive and document lost and found reports; track pet identification and notify owners as needed.
- Maintain inventory and submit purchase requests for customer service-related supplies.
- Uphold citizen privacy and ensure concerns are communicated appropriately to supervisors.
- Distribute surveys and collect feedback to help improve services and community engagement.
What We're Looking For:
- A friendly, energetic, and professional individual with a passion for public service and animal care.
- Strong communication and interpersonal skills with the ability to handle sensitive or emotional situations with empathy.
- Detail-oriented with excellent organizational skills and the ability to multitask effectively.
- Comfortable with computers and data entry; experience with customer-facing software is a plus.
- Ability to thrive in a fast-paced, team-oriented environment.
This is more than just a customer service job-it's a chance to make a meaningful difference in the lives of animals and the people who love them. If you're ready to join a mission-driven team where every day brings new opportunities to help, we'd love to meet you!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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