Southern New Hampshire University
We're committed to providing affordable and accessible higher education to everyone.
Header_00banner

Follow Southern New Hampshire University

What We Do

Day-in and day-out, our learners give us the inspiration we need to get out of bed in the morning. We measure our success by their success, and each of us takes part in it – from student advisors and instructors, to behind-the-scenes administrators, web developers, strategists and marketers. Our learners remind us that the effort we put in makes a difference in their lives…and ours.

Community

Ours is a culture of service, gratitude and an unwavering commitment to doing the right thing. As part of this commitment, we partner with like-minded organizations to promote life-changing programs and scholarships for all learners, especially those for whom education is not a guarantee. Because we believe no barriers, whether social, geographic or economic, should stand in the way of even the loftiest goals.

Benefits

Celebrating success is part of our DNA—whether it’s a surprise diploma delivery, a West-Coast graduation ceremony across the country, or rewarding our employees for the amazing work they do every day for our learners.

Here are just a few things we offer employees:

  • Generous Paid Time Off
  • Retirement Plans w/ Competitive Employer Contribution
  • Affordable Medical, Dental, and Vision
  • Tuition Reimbursement
  • Gym Reimbursement
  • Volunteer Time Off

Career Opportunities

ServiceNow System Administrator
This position is responsible for monitoring ServiceNow usage, performing administrative tasks, ensuring data integrity, and working with third parties to identify additional opportunities to productively add and support new modules within the ServiceNow platform.Essential duties and responsibilities of this position include the following:Work as part of the team to identify, implement, and support additional opportunities to productively add and support new modules within the ServiceNow platformMonitor ServiceNow usage and perform ongoing administrative tasks.Create and monitor processes to ensure data integrityControl system access and data securityCreate template reports for learning, capacity planning, customer support and other users upon requestDevelop reports and dashboards for end users and executivesInterface with IT, business users and senior business leadersPerform day-to-day ServiceNow administrative tasks and address production support issues (e.g. unlocking/resetting passwords, modifying data, creating ad hoc reports)Create training materials and providing training to usersTranslate user requests into workable requirements, document specifications and test casesImplement system upgrades and business enhancement requestsSet up Workflow and Workflow Approval processingPerform other duties as assigned by manager or managementManage data with tables, the configuration management database (CMDB), import sets and update setsMinimum Qualifications:2+ years of strong hands-on experience with ServiceNow administration or equivalentBachelor's Degree or experience in lieu of degree acceptableServiceNow Administration certification requiredStrong analysis and problem solving skills; given high level requirements/direction - able to identify impacts, risks and solution optionsPositive 'can do' attitude; proactive thinker; self-motivated; independent workerExcellent communication and collaboration skills; able to adapt communication style and message based on audiences and subject matterPreferred Qualifications:ITIL CertificationServiceNow Administration CertificationWork Hours:Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education since its inception! Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
ServiceNow System Administrator
This position is responsible for monitoring ServiceNow usage, performing administrative tasks, ensuring data integrity, and working with third parties to identify additional opportunities to productively add and support new modules within the ServiceNow platform.Essential duties and responsibilities of this position include the following:Work as part of the team to identify, implement, and support additional opportunities to productively add and support new modules within the ServiceNow platformMonitor ServiceNow usage and perform ongoing administrative tasks.Create and monitor processes to ensure data integrityControl system access and data securityCreate template reports for learning, capacity planning, customer support and other users upon requestDevelop reports and dashboards for end users and executivesInterface with IT, business users and senior business leadersPerform day-to-day ServiceNow administrative tasks and address production support issues (e.g. unlocking/resetting passwords, modifying data, creating ad hoc reports)Create training materials and providing training to usersTranslate user requests into workable requirements, document specifications and test casesImplement system upgrades and business enhancement requestsSet up Workflow and Workflow Approval processingPerform other duties as assigned by manager or managementManage data with tables, the configuration management database (CMDB), import sets and update setsMinimum Qualifications:2+ years of strong hands-on experience with ServiceNow administration or equivalentBachelor's Degree or experience in lieu of degree acceptableServiceNow Administration certification requiredStrong analysis and problem solving skills; given high level requirements/direction - able to identify impacts, risks and solution optionsPositive 'can do' attitude; proactive thinker; self-motivated; independent workerExcellent communication and collaboration skills; able to adapt communication style and message based on audiences and subject matterPreferred Qualifications:ITIL CertificationServiceNow Administration CertificationWork Hours:Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education since its inception! Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
ITSM Counter Associate
The role of the Counter Associate is to provide technical assistance through established policies and procedures for staff, faculty, and students located at several SNHU locations, specializing in counter operations. The Counter Associate will answer questions or resolve computer problems as well as provide assistance concerning the use of computer hardware and software for customers in at all counter locations.The Counter Associate will act as a subject matter expert in the hardware and software technology in use by the business units. In addition to troubleshooting technical issues, the Counter Associate will provide support at counter locations throughout all of SNHU.Essential duties and responsibilities of this position include the following:Act as technical support between the Information Technology Solutions Management team and university community to answer customer inquiries regarding computer software or hardware operation to resolve problemsProvide analysis, problem resolution and emergency support of Business Applications such as Colleague, Perceptive Content, CRM, Salesforce and Five-9Maintain proficiency in field of expertise by remaining knowledgeable in current hardware and software configurationsMaintain an in-depth knowledge of PC or Mac software (especially Apple and Microsoft products) and related use on the SNHUnetworkInstall, configure, and assist any SNHU student, faculty or staff member at all counter locationsEnter initial Help Desk tickets into ServiceNow, assign priority levels and escalate as requiredPerform basic account maintenance tasks via Active Directory checks, password resets, account verification, and group changes as training has detailedProvide walk-up counter troubleshooting support, repair software, loaner configurations as well as Penmen Print card associationAttend meetings related to ITSM/Team Counter Operations and initiatives to represent the Technology Help Desk and ITSMOversee the daily performance of walk-up computer systems and notify senior leadership of wide spread outages following outage procedures as documentedAssist other Information Technology Solutions (ITSM) support groups as needed, in order to restore services or increase job knowledgeMinimum Qualifications:1 year in a technical field, experience supporting PC and Macintosh environmentsBachelor's Degree(s) or equivalent experienceCritical thinking to use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problemsJudgement and decision making to consider the relative costs and benefits of potential actionsKnowledge of Information Technology terms and industry languageStrong Microsoft Office skills including Word, Outlook, PowerPoint, Excel, and VisioAbility to maintain confidentiality of all documents and informationHighly structured and organized, flexible, and adaptable to varying workAbility to talk to others to convey information effectivelyAbility to communicate effectively in writing as appropriate for the needs of the audienceExcellent interpersonal and customer service skills to include active listeningKeen attention to detailsPreferred Qualifications:Dell certificationsA+ certificationWork Hours:We are hiring for multiple schedules and locationsManchester: Monday through Friday 8:00am - 4:30pm and Tuesday through Saturday 8:00am - 4:30pm with flexibility to meet business needsPortsmouth: Monday through Friday 8:00am - 4:30pm with flexibility to meet business needsA background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
ITSM Counter Associate
The role of the Counter Associate is to provide technical assistance through established policies and procedures for staff, faculty, and students located at several SNHU locations, specializing in counter operations. The Counter Associate will answer questions or resolve computer problems as well as provide assistance concerning the use of computer hardware and software for customers in at all counter locations.The Counter Associate will act as a subject matter expert in the hardware and software technology in use by the business units. In addition to troubleshooting technical issues, the Counter Associate will provide support at counter locations throughout all of SNHU.Essential duties and responsibilities of this position include the following:Act as technical support between the Information Technology Solutions Management team and university community to answer customer inquiries regarding computer software or hardware operation to resolve problemsProvide analysis, problem resolution and emergency support of Business Applications such as Colleague, Perceptive Content, CRM, Salesforce and Five-9Maintain proficiency in field of expertise by remaining knowledgeable in current hardware and software configurationsMaintain an in-depth knowledge of PC or Mac software (especially Apple and Microsoft products) and related use on the SNHUnetworkInstall, configure, and assist any SNHU student, faculty or staff member at all counter locationsEnter initial Help Desk tickets into ServiceNow, assign priority levels and escalate as requiredPerform basic account maintenance tasks via Active Directory checks, password resets, account verification, and group changes as training has detailedProvide walk-up counter troubleshooting support, repair software, loaner configurations as well as Penmen Print card associationAttend meetings related to ITSM/Team Counter Operations and initiatives to represent the Technology Help Desk and ITSMOversee the daily performance of walk-up computer systems and notify senior leadership of wide spread outages following outage procedures as documentedAssist other Information Technology Solutions (ITSM) support groups as needed, in order to restore services or increase job knowledgeMinimum Qualifications:1 year in a technical field, experience supporting PC and Macintosh environmentsBachelor's Degree(s) or equivalent experienceCritical thinking to use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problemsJudgement and decision making to consider the relative costs and benefits of potential actionsKnowledge of Information Technology terms and industry languageStrong Microsoft Office skills including Word, Outlook, PowerPoint, Excel, and VisioAbility to maintain confidentiality of all documents and informationHighly structured and organized, flexible, and adaptable to varying workAbility to talk to others to convey information effectivelyAbility to communicate effectively in writing as appropriate for the needs of the audienceExcellent interpersonal and customer service skills to include active listeningKeen attention to detailsPreferred Qualifications:Dell certificationsA+ certificationWork Hours:We are hiring for multiple schedules and locationsManchester: Monday through Friday 8:00am - 4:30pm and Tuesday through Saturday 8:00am - 4:30pm with flexibility to meet business needsPortsmouth: Monday through Friday 8:00am - 4:30pm with flexibility to meet business needsA background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
ITSM Counter Associate
The role of the Counter Associate is to provide technical assistance through established policies and procedures for staff, faculty, and students located at several SNHU locations, specializing in counter operations. The Counter Associate will answer questions or resolve computer problems as well as provide assistance concerning the use of computer hardware and software for customers in at all counter locations.The Counter Associate will act as a subject matter expert in the hardware and software technology in use by the business units. In addition to troubleshooting technical issues, the Counter Associate will provide support at counter locations throughout all of SNHU.Essential duties and responsibilities of this position include the following:Act as technical support between the Information Technology Solutions Management team and university community to answer customer inquiries regarding computer software or hardware operation to resolve problemsProvide analysis, problem resolution and emergency support of Business Applications such as Colleague, Perceptive Content, CRM, Salesforce and Five-9Maintain proficiency in field of expertise by remaining knowledgeable in current hardware and software configurationsMaintain an in-depth knowledge of PC or Mac software (especially Apple and Microsoft products) and related use on the SNHUnetworkInstall, configure, and assist any SNHU student, faculty or staff member at all counter locationsEnter initial Help Desk tickets into ServiceNow, assign priority levels and escalate as requiredPerform basic account maintenance tasks via Active Directory checks, password resets, account verification, and group changes as training has detailedProvide walk-up counter troubleshooting support, repair software, loaner configurations as well as Penmen Print card associationAttend meetings related to ITSM/Team Counter Operations and initiatives to represent the Technology Help Desk and ITSMOversee the daily performance of walk-up computer systems and notify senior leadership of wide spread outages following outage procedures as documentedAssist other Information Technology Solutions (ITSM) support groups as needed, in order to restore services or increase job knowledgeMinimum Qualifications:1 year in a technical field, experience supporting PC and Macintosh environmentsBachelor's Degree(s) or equivalent experienceCritical thinking to use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problemsJudgement and decision making to consider the relative costs and benefits of potential actionsKnowledge of Information Technology terms and industry languageStrong Microsoft Office skills including Word, Outlook, PowerPoint, Excel, and VisioAbility to maintain confidentiality of all documents and informationHighly structured and organized, flexible, and adaptable to varying workAbility to talk to others to convey information effectivelyAbility to communicate effectively in writing as appropriate for the needs of the audienceExcellent interpersonal and customer service skills to include active listeningKeen attention to detailsPreferred Qualifications:Dell certificationsA+ certificationWork Hours:We are hiring for multiple schedules and locationsManchester: Monday through Friday 8:00am - 4:30pm and Tuesday through Saturday 8:00am - 4:30pm with flexibility to meet business needsPortsmouth: Monday through Friday 8:00am - 4:30pm with flexibility to meet business needsA background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
ITSM Counter Associate
The role of the Counter Associate is to provide technical assistance through established policies and procedures for staff, faculty, and students located at several SNHU locations, specializing in counter operations. The Counter Associate will answer questions or resolve computer problems as well as provide assistance concerning the use of computer hardware and software for customers in at all counter locations.The Counter Associate will act as a subject matter expert in the hardware and software technology in use by the business units. In addition to troubleshooting technical issues, the Counter Associate will provide support at counter locations throughout all of SNHU.Essential duties and responsibilities of this position include the following:Act as technical support between the Information Technology Solutions Management team and university community to answer customer inquiries regarding computer software or hardware operation to resolve problemsProvide analysis, problem resolution and emergency support of Business Applications such as Colleague, Perceptive Content, CRM, Salesforce and Five-9Maintain proficiency in field of expertise by remaining knowledgeable in current hardware and software configurationsMaintain an in-depth knowledge of PC or Mac software (especially Apple and Microsoft products) and related use on the SNHUnetworkInstall, configure, and assist any SNHU student, faculty or staff member at all counter locationsEnter initial Help Desk tickets into ServiceNow, assign priority levels and escalate as requiredPerform basic account maintenance tasks via Active Directory checks, password resets, account verification, and group changes as training has detailedProvide walk-up counter troubleshooting support, repair software, loaner configurations as well as Penmen Print card associationAttend meetings related to ITSM/Team Counter Operations and initiatives to represent the Technology Help Desk and ITSMOversee the daily performance of walk-up computer systems and notify senior leadership of wide spread outages following outage procedures as documentedAssist other Information Technology Solutions (ITSM) support groups as needed, in order to restore services or increase job knowledgeMinimum Qualifications:1 year in a technical field, experience supporting PC and Macintosh environmentsBachelor's Degree(s) or equivalent experienceCritical thinking to use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problemsJudgement and decision making to consider the relative costs and benefits of potential actionsKnowledge of Information Technology terms and industry languageStrong Microsoft Office skills including Word, Outlook, PowerPoint, Excel, and VisioAbility to maintain confidentiality of all documents and informationHighly structured and organized, flexible, and adaptable to varying workAbility to talk to others to convey information effectivelyAbility to communicate effectively in writing as appropriate for the needs of the audienceExcellent interpersonal and customer service skills to include active listeningKeen attention to detailsPreferred Qualifications:Dell certificationsA+ certificationWork Hours:We are hiring for multiple schedules and locationsManchester: Monday through Friday 8:00am - 4:30pm and Tuesday through Saturday 8:00am - 4:30pm with flexibility to meet business needsPortsmouth: Monday through Friday 8:00am - 4:30pm with flexibility to meet business needsA background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.Why Join SNHU?Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We're proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We're constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!
See More