Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Senior Customer Service Technical Analyst
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Customer Service Technical AnalystAs part of the Digital Customer Service team, you will provide support for customers that consumer are most innovative and digital natured products. Primarily this position will focus on Push Payments, however cross training will afford you to become familiar with: MDES, SRC, API, Wallet and several more products on the Digital Platforms. You will provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS). Major Accountabilities: *Serve as end to end contact regarding customer inquiries into the team*Utilize all tools effectively and efficiently: including Avaya, Service Cloud, Remedy, as well as utilizing Knowledge Management systems *Utilize all assets and L2 to L3 teams necessary to provide an enjoyable customer experience *Collaborate with others in support of products, processes and problem resolution. *Establish priority of work, escalate within our team means and provide suggestions for improvement *Create documentation and training material for utilization with others and to build a knowledge management repository Education: *Basic college education or equivalent work experience with emphasis in business, finance or information technologyKnowledge / Experience: *Thorough knowledge in the fieldInternal Candidates should be very familiar with AuthorizationDynamics:* Must display a team oriented nature* Must display intellectual curiosity* Must be willing to research and explore without all parts of the puzzleMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Senior Customer Service Technical Analyst
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSenior Customer Service Technical AnalystAs part of the Digital Customer Service team, you will provide support for customers that consumer are most innovative and digital natured products. Primarily this position will focus on Push Payments, however cross training will afford you to become familiar with: MDES, SRC, API, Wallet and several more products on the Digital Platforms. You will provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS). Major Accountabilities: *Serve as end to end contact regarding customer inquiries into the team*Utilize all tools effectively and efficiently: including Avaya, Service Cloud, Remedy, as well as utilizing Knowledge Management systems *Utilize all assets and L2 to L3 teams necessary to provide an enjoyable customer experience *Collaborate with others in support of products, processes and problem resolution. *Establish priority of work, escalate within our team means and provide suggestions for improvement *Create documentation and training material for utilization with others and to build a knowledge management repository Education: *Basic college education or equivalent work experience with emphasis in business, finance or information technologyKnowledge / Experience: *Thorough knowledge in the fieldInternal Candidates should be very familiar with AuthorizationDynamics:* Must display a team oriented nature* Must display intellectual curiosity* Must be willing to research and explore without all parts of the puzzleMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Lead Systems Platform Engineer - Brighterion
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleLead Systems Platform Engineer - BrighterionOverviewBrighterion, a Mastercard company, was founded in 2000 and acquired by Mastercard in 2017.We deliver a leading artificial intelligence and machine learning platform that provides real-time mission critical intelligence from any data source, regardless of type, complexity or volume. Our AI solution secures billions of transactions monthly and is used and trusted by many of the world's leading organizations and governments in payments, compliance, financial markets, security and defense, healthcare, Internet of Things, marketing and more. Currently we serve 74/100 of the largest U.S. banks and more than 2,000 customers worldwide, processing more than 100+ billion transactions annually.Role* Ensure availability of all technical operating resources according to SLO and SLA expectations by designing for redundancy of infrastructure and proper use* Identify and implement the most effective perimeter security models for customer integration and segregated access of platform services* Perform lifecycle management for supported hardware platforms, including technical refresh planning and capacity upgrades and participate in the planning and implementation of software product updates* Evaluate and implement use of public cloud services for the management of infrastructure resources, availability and performance of services, systems health monitoring and auditing * Provide technical leadership and direction to other analysts and engineers on the team for effective coordination of system-wide changes, dependency management, and effective service management All About You* Previous implementations of AWS involving EC2, S3, RDS, Kinesis, SNS, and API Gateway, or use of similar technologies on Azure or GCP * Direct experience with implementing and maintaining multiple technologies required for operation of multi-tier, distributed software such as APIs, data persistence, user interface, reporting, and back office integrations* Design of systems requiring high availability, failover, and synchronization of data across multiple environments or data centers * Creation and management of security infrastructure in multi-tenant, software-as-a-service offerings with focus on key management services, certificate management, and identity access management* Use of messages, notifications, publish/subscribe, queues and other asynchronous integration patterns for decoupled middleware components and scaling of services* Broad knowledge of many of the following: networking, serverless architecture, virtualization, encryption, access controls, alerting, and monitoring* Strong problem-solving and communication skills, and independent drive to create written documentation, requirements, and technical diagrams* A Bachelor's level degree or higher depending on previous work experienceMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Lead Systems Platform Engineer - Brighterion
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleLead Systems Platform Engineer - BrighterionOverviewBrighterion, a Mastercard company, was founded in 2000 and acquired by Mastercard in 2017.We deliver a leading artificial intelligence and machine learning platform that provides real-time mission critical intelligence from any data source, regardless of type, complexity or volume. Our AI solution secures billions of transactions monthly and is used and trusted by many of the world's leading organizations and governments in payments, compliance, financial markets, security and defense, healthcare, Internet of Things, marketing and more. Currently we serve 74/100 of the largest U.S. banks and more than 2,000 customers worldwide, processing more than 100+ billion transactions annually.Role* Ensure availability of all technical operating resources according to SLO and SLA expectations by designing for redundancy of infrastructure and proper use* Identify and implement the most effective perimeter security models for customer integration and segregated access of platform services* Perform lifecycle management for supported hardware platforms, including technical refresh planning and capacity upgrades and participate in the planning and implementation of software product updates* Evaluate and implement use of public cloud services for the management of infrastructure resources, availability and performance of services, systems health monitoring and auditing * Provide technical leadership and direction to other analysts and engineers on the team for effective coordination of system-wide changes, dependency management, and effective service management All About You* Previous implementations of AWS involving EC2, S3, RDS, Kinesis, SNS, and API Gateway, or use of similar technologies on Azure or GCP * Direct experience with implementing and maintaining multiple technologies required for operation of multi-tier, distributed software such as APIs, data persistence, user interface, reporting, and back office integrations* Design of systems requiring high availability, failover, and synchronization of data across multiple environments or data centers * Creation and management of security infrastructure in multi-tenant, software-as-a-service offerings with focus on key management services, certificate management, and identity access management* Use of messages, notifications, publish/subscribe, queues and other asynchronous integration patterns for decoupled middleware components and scaling of services* Broad knowledge of many of the following: networking, serverless architecture, virtualization, encryption, access controls, alerting, and monitoring* Strong problem-solving and communication skills, and independent drive to create written documentation, requirements, and technical diagrams* A Bachelor's level degree or higher depending on previous work experienceMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Lead BizOps Scrum Master / Project Manager
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleLead BizOps Scrum Master / Project ManagerJob Description:The Network of the future BizOps team is looking for a scrum master / Project manager who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves all things automation?- Do you have a low tolerance for manual work and look to automate everything you can?Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.MissionThe role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities* Manage multiple scrum teams, facilitating scrum team meetings/scrum ceremonies including daily standups, sprint planning, sprint reviews, sprint retrospective, technical review session, sprint/team backlog grooming, story points estimation* Work with a cross functional teams of technical and business owners to deliver world class solutions to business problems* Responsible for communication and coordination to facilitate a self-organizing and self-managing team* Ability to provide coaching and leadership support* Manage scrum boards utilizing Rally* Actively addresses and removes impediments, risks, and dependencies so that the team can remain focused on achieving the goals of the iterations* Builds a high-performing team by helping the team manage intrapersonal conflicts, challenges, and opportunities for growth* Proactively monitoring project health and quality, providing escalation when necessary* Act as liaison between the business and technical teams* Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.* Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns* Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.* Maintain services once they are live by measuring and monitoring availability, latency and overall system health.* Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. * Practice sustainable incident response and blameless postmortems.* Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover* Work with a global team spread across tech hubs in multiple geographies and time zones* Share knowledge and mentor junior resourcesAll About You* BS/BA degree in Information Systems or related field* Advanced understanding of Agile methodologies* High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment* Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills. * Excellent problem-solving skills* Experience in Java development and web services delivery preferredMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Lead BizOps Scrum Master / Project Manager
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleLead BizOps Scrum Master / Project ManagerJob Description:The Network of the future BizOps team is looking for a scrum master / Project manager who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves all things automation?- Do you have a low tolerance for manual work and look to automate everything you can?Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.MissionThe role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities* Manage multiple scrum teams, facilitating scrum team meetings/scrum ceremonies including daily standups, sprint planning, sprint reviews, sprint retrospective, technical review session, sprint/team backlog grooming, story points estimation* Work with a cross functional teams of technical and business owners to deliver world class solutions to business problems* Responsible for communication and coordination to facilitate a self-organizing and self-managing team* Ability to provide coaching and leadership support* Manage scrum boards utilizing Rally* Actively addresses and removes impediments, risks, and dependencies so that the team can remain focused on achieving the goals of the iterations* Builds a high-performing team by helping the team manage intrapersonal conflicts, challenges, and opportunities for growth* Proactively monitoring project health and quality, providing escalation when necessary* Act as liaison between the business and technical teams* Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.* Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns* Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.* Maintain services once they are live by measuring and monitoring availability, latency and overall system health.* Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. * Practice sustainable incident response and blameless postmortems.* Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover* Work with a global team spread across tech hubs in multiple geographies and time zones* Share knowledge and mentor junior resourcesAll About You* BS/BA degree in Information Systems or related field* Advanced understanding of Agile methodologies* High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment* Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills. * Excellent problem-solving skills* Experience in Java development and web services delivery preferredMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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