Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Technology Strategy (Transformation Office)
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleTechnology Strategy (Transformation Office)Reporting to Rich d'Erizans, SVP, Markets and Transformation, this newly created role will be a part of the O&T transformation initiative and have a direct impact on driving greater value for the company by leading the O&T Transformation office, which guides our transformation efforts. Overview* Guide O&T transformation efforts forward, in partnership with the work stream "captains." * Define and execute on measurement and communications strategy for the Transformation Office.* In addition, provide support for key O&T strategy projects focused on enhancing value of our technology portfolio and driving transformation to support our corporate strategic objectives* Have you ever led a large scale, cross-functional work stream? * Are you energized by technology challenges others shy away from?* Do you enjoy working closely with senior executives from across the organization? Role* Guide the establishment and prioritization of Transformation objectives, working closely with O&T executive leadership and initiative "captains."* Define transformation success metrics and automate reporting against those metrics.* Define standardized reporting templates and support workstream "captains" in delivering regular reporting* Participate in regular transformation workstream meetings to provide guidance and support* Participate in executive leadership meetings and facilitate presentation of transformation-related topics* Support other O&T strategy projects from initial project scoping, problem structuring, analysis, solution development to delivery of final recommendations* Maintain strong point of view on key technology trends to inform key O&T strategies* Develop and maintain strong ongoing working relationships with key internal stakeholders in O&T and broader Mastercard organizationThe Candidate* Prior experience in technology consulting preferred* Successful track record strategically managing complex, cross-functional projects* Moderately deep understanding of current technology and IT concepts (e.g., ci/cd, cloud)* Demonstrated ability to lead through influence, even at more senior levels, without direct reporting lines* Strong written and oral communication skills and comfort with executive communications/presentation* Strong analytical experience* Experience developing business analyses & strategy with a strong ability to work cross-functionally * Specialized knowledge & execution experience to perform data driven analyses to solve business challenges* Demonstrated ability to work with ambiguity and problem-solve* Willingness to travel across tech locations* Strong collaboratorMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Technology Strategy (Transformation Office)
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleTechnology Strategy (Transformation Office)Reporting to Rich d'Erizans, SVP, Markets and Transformation, this newly created role will be a part of the O&T transformation initiative and have a direct impact on driving greater value for the company by leading the O&T Transformation office, which guides our transformation efforts. Overview* Guide O&T transformation efforts forward, in partnership with the work stream "captains." * Define and execute on measurement and communications strategy for the Transformation Office.* In addition, provide support for key O&T strategy projects focused on enhancing value of our technology portfolio and driving transformation to support our corporate strategic objectives* Have you ever led a large scale, cross-functional work stream? * Are you energized by technology challenges others shy away from?* Do you enjoy working closely with senior executives from across the organization? Role* Guide the establishment and prioritization of Transformation objectives, working closely with O&T executive leadership and initiative "captains."* Define transformation success metrics and automate reporting against those metrics.* Define standardized reporting templates and support workstream "captains" in delivering regular reporting* Participate in regular transformation workstream meetings to provide guidance and support* Participate in executive leadership meetings and facilitate presentation of transformation-related topics* Support other O&T strategy projects from initial project scoping, problem structuring, analysis, solution development to delivery of final recommendations* Maintain strong point of view on key technology trends to inform key O&T strategies* Develop and maintain strong ongoing working relationships with key internal stakeholders in O&T and broader Mastercard organizationThe Candidate* Prior experience in technology consulting preferred* Successful track record strategically managing complex, cross-functional projects* Moderately deep understanding of current technology and IT concepts (e.g., ci/cd, cloud)* Demonstrated ability to lead through influence, even at more senior levels, without direct reporting lines* Strong written and oral communication skills and comfort with executive communications/presentation* Strong analytical experience* Experience developing business analyses & strategy with a strong ability to work cross-functionally * Specialized knowledge & execution experience to perform data driven analyses to solve business challenges* Demonstrated ability to work with ambiguity and problem-solve* Willingness to travel across tech locations* Strong collaboratorMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Global Customer Service, Senior Specialist
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleGlobal Customer Service, Senior SpecialistProvide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. This position will have a focus on support for the MasterCard Digital Enablement Service but may support other MasterCard products/customers as well. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).* Have you provided Product support on new technology at a global scale ?* Are you wanting to be part of a dynamic team ?* Is leading edge technology and being part of a Global company exciting to you ?RoleServe as focal point for customer issues, concerns and requests for enhancements. *Capture detailed and accurate information about issues, concerns and enhancements. *Work with global customers to complete service inquiries about MasterCard core applications and products.*Collaborate with others in support of products, processes and problem resolution. *Demonstrate the ability to negotiate, resolve and present to internal/external customers. *Lead and/or participate in customer visits for training, education and operational support. *Potential customer visits for training, education and operational support. *Simulate or recreate user issues to resolve operating difficulties. *Recommend and implement business or process improvements, while recognizing global perspectives. *Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.All About You* Customer facing experience is required* Liaise with the project architect and/or technical support teams to confirm and substantiate functional and technical designs.* Digital Commerce a plus* Investigate customer issues with web service applications to find and communicate solutions* Serve as focal point for customer issues and capture detailed and accurate information about issues, concerns and enhancements.* Identify and analyze processing incidents to communicate with both customers and internal partners* Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services* Adapt personal work style to accommodate an ever changing, diverse and global environment* Uses analytical and problem solving skills to help provide solutions that satisfy business needs* Contribute to the development of new products and product enhancements * Bachelor's degree in Business, Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.* Experience in delivering secure solutions in Financial Services Sector is preferred. * Must be high-energy, detail-oriented, and proactive. * Must have the ability to function under pressure in an independent environment. * Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.* Possesses strong communication skills -- both verbal and written - and strong relationship, collaborative skills and organizational skills.* Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.To be successful in this job you should possess: - A basic college education or equivalent work experience with emphasis in Business/MIS, finance or information technology - Ability to investigate an issue to resolutions- Previous experience supporting external customers- Good interpersonal and team oriented skills- Advanced written and verbal communications skills- The ability to organize and prioritize tasks based on current business needsMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Global Customer Service, Senior Specialist
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleGlobal Customer Service, Senior SpecialistProvide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. This position will have a focus on support for the MasterCard Digital Enablement Service but may support other MasterCard products/customers as well. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).* Have you provided Product support on new technology at a global scale ?* Are you wanting to be part of a dynamic team ?* Is leading edge technology and being part of a Global company exciting to you ?RoleServe as focal point for customer issues, concerns and requests for enhancements. *Capture detailed and accurate information about issues, concerns and enhancements. *Work with global customers to complete service inquiries about MasterCard core applications and products.*Collaborate with others in support of products, processes and problem resolution. *Demonstrate the ability to negotiate, resolve and present to internal/external customers. *Lead and/or participate in customer visits for training, education and operational support. *Potential customer visits for training, education and operational support. *Simulate or recreate user issues to resolve operating difficulties. *Recommend and implement business or process improvements, while recognizing global perspectives. *Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.All About You* Customer facing experience is required* Liaise with the project architect and/or technical support teams to confirm and substantiate functional and technical designs.* Digital Commerce a plus* Investigate customer issues with web service applications to find and communicate solutions* Serve as focal point for customer issues and capture detailed and accurate information about issues, concerns and enhancements.* Identify and analyze processing incidents to communicate with both customers and internal partners* Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services* Adapt personal work style to accommodate an ever changing, diverse and global environment* Uses analytical and problem solving skills to help provide solutions that satisfy business needs* Contribute to the development of new products and product enhancements * Bachelor's degree in Business, Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.* Experience in delivering secure solutions in Financial Services Sector is preferred. * Must be high-energy, detail-oriented, and proactive. * Must have the ability to function under pressure in an independent environment. * Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.* Possesses strong communication skills -- both verbal and written - and strong relationship, collaborative skills and organizational skills.* Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.To be successful in this job you should possess: - A basic college education or equivalent work experience with emphasis in Business/MIS, finance or information technology - Ability to investigate an issue to resolutions- Previous experience supporting external customers- Good interpersonal and team oriented skills- Advanced written and verbal communications skills- The ability to organize and prioritize tasks based on current business needsMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Director, Customer Operations
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Customer OperationsPosition with advanced understanding and knowledge of the Customer Operations and Support area with solid knowledge of required services. Provide management direction to team and recommend strategic direction based on established policy. Assure established operations interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications. Recommend and implement policy changes. Lead and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team. Major Accountabilities: * Lead and motivate a team of support Specialists following corporate Human Resources policies and standards. * Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis. * Lead, coach and mentor team members on various functions. * Execute corporate global MasterCard strategy with focus on customer processing operations via adequate strategy translations. * Contribute to definition of Service Level Agreements / Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout MasterCard. * Ensure audit compliance of activities and work standards of team. * Responsible for team adherence to standard implementation metrics and SLA's. * Perform strategic planning; financial planning; administration and management of department. * Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts. * Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary. Education: Bachelor's degree in Information Technology, Computer Science, Business or equivalent work experience. Knowledge / Experience: * Intermediate "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management. *Strong payment transaction processing and industry business principles knowledge. * Strong understanding of MasterCard's payment processing systems, formats and associated customer host operating services and principles. * Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Skills/ Abilities: * Ability to interact well with the customer, Sr. and Executive management * Strong verbal and written communication skills with ability to leverage these skills in a teaching environment * Ability to drive change in a technical work environment * Ability to coordinate processing theory /principles with business impact * Ability to lead matrix organizations and cross functional teams * Excellent time management skills * Excellent coaching, mentoring, and team building skills Work Conditions: Occasional international travel"Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Director, Customer Operations
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Customer OperationsPosition with advanced understanding and knowledge of the Customer Operations and Support area with solid knowledge of required services. Provide management direction to team and recommend strategic direction based on established policy. Assure established operations interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications. Recommend and implement policy changes. Lead and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team. Major Accountabilities: * Lead and motivate a team of support Specialists following corporate Human Resources policies and standards. * Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis. * Lead, coach and mentor team members on various functions. * Execute corporate global MasterCard strategy with focus on customer processing operations via adequate strategy translations. * Contribute to definition of Service Level Agreements / Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout MasterCard. * Ensure audit compliance of activities and work standards of team. * Responsible for team adherence to standard implementation metrics and SLA's. * Perform strategic planning; financial planning; administration and management of department. * Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts. * Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary. Education: Bachelor's degree in Information Technology, Computer Science, Business or equivalent work experience. Knowledge / Experience: * Intermediate "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management. *Strong payment transaction processing and industry business principles knowledge. * Strong understanding of MasterCard's payment processing systems, formats and associated customer host operating services and principles. * Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Skills/ Abilities: * Ability to interact well with the customer, Sr. and Executive management * Strong verbal and written communication skills with ability to leverage these skills in a teaching environment * Ability to drive change in a technical work environment * Ability to coordinate processing theory /principles with business impact * Ability to lead matrix organizations and cross functional teams * Excellent time management skills * Excellent coaching, mentoring, and team building skills Work Conditions: Occasional international travel"Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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