Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Director- GBSC Franchise Services(Processing/Chargeback/Customer Risk Management)
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector- GBSC Franchise Services(Processing/Chargeback/Customer Risk Management)OverviewThe GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared service center. The Director, Franchise Processing is responsible for building and leading a team managing disputes related chargeback cases, customer risk assessment, fraud reporting and any additional franchise processes within the GBSC Franchise team. Reporting to the Vice President, GBSC Franchise, this position will oversee end to end processing of these activities and be accountable for delivering positive customer experience and efficient business results.* Are you comfortable with a changing and fast paced environment?* Are you committed to customer service? * Are you passionate about delivering results and ensuring optimal business performance?* Do you have experience managing and growing business and operations?Role* Build, lead and motivate a team responsible for delivering on dispute cases, customer risk assessment and end to end processing of identified Franchise activities and serve as subject matter expert for Franchise functions and processes* Take the lead on addressing issue escalations, coordinating work assignments, and managing prioritization of requests * Execute plans for driving process standardization and best practices through change management initiatives and performance metrics* Ensure customer experience and data quality requirements are in accordance to customer governance requirements and monitor team performance to ensure Service Level Objectives are met or exceeded.* Provide timely and accurate customer and operating performance data that indicates progress against established metrics* Partner with the LFI team to develop and/or maintain franchise documentation, templates, training and best practices to support efficient operations and customer expectations* Work with the Vice President, GBSC Franchise to drive partnership with LFI and other business units to accomplish business objectives* Conducts capacity analysis planning to ensure that GBSC resources (e.g., technology, people) and team is appropriately staffed, trained and managed.* Hire, coach and groom a diverse team of top talent and pro-actively develop employees as organizational resourcesAll about you* Strong understanding and knowledge of Mastercard authorization, clearing, single-message and/or payment transaction processing* Successful track record of leading, motivating and developing a high performing results driven team* Experience working/multi-tasking in a fast-paced startup-like environment* Excellent communication and interpersonal skills, with emphasis on collaborating with customers & key stakeholders* Builds and maintains strong relationships, credibility and consensus at all levels of the organization in order to influence change* Demonstrated strength in customer focused service orientation* Previous shared services and/or outsourcing experience a plus Equal Opportunity Employer
Director- GBSC Franchise Services(Processing/Chargeback/Customer Risk Management)
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector- GBSC Franchise Services(Processing/Chargeback/Customer Risk Management)OverviewThe GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared service center. The Director, Franchise Processing is responsible for building and leading a team managing disputes related chargeback cases, customer risk assessment, fraud reporting and any additional franchise processes within the GBSC Franchise team. Reporting to the Vice President, GBSC Franchise, this position will oversee end to end processing of these activities and be accountable for delivering positive customer experience and efficient business results.* Are you comfortable with a changing and fast paced environment?* Are you committed to customer service? * Are you passionate about delivering results and ensuring optimal business performance?* Do you have experience managing and growing business and operations?Role* Build, lead and motivate a team responsible for delivering on dispute cases, customer risk assessment and end to end processing of identified Franchise activities and serve as subject matter expert for Franchise functions and processes* Take the lead on addressing issue escalations, coordinating work assignments, and managing prioritization of requests * Execute plans for driving process standardization and best practices through change management initiatives and performance metrics* Ensure customer experience and data quality requirements are in accordance to customer governance requirements and monitor team performance to ensure Service Level Objectives are met or exceeded.* Provide timely and accurate customer and operating performance data that indicates progress against established metrics* Partner with the LFI team to develop and/or maintain franchise documentation, templates, training and best practices to support efficient operations and customer expectations* Work with the Vice President, GBSC Franchise to drive partnership with LFI and other business units to accomplish business objectives* Conducts capacity analysis planning to ensure that GBSC resources (e.g., technology, people) and team is appropriately staffed, trained and managed.* Hire, coach and groom a diverse team of top talent and pro-actively develop employees as organizational resourcesAll about you* Strong understanding and knowledge of Mastercard authorization, clearing, single-message and/or payment transaction processing* Successful track record of leading, motivating and developing a high performing results driven team* Experience working/multi-tasking in a fast-paced startup-like environment* Excellent communication and interpersonal skills, with emphasis on collaborating with customers & key stakeholders* Builds and maintains strong relationships, credibility and consensus at all levels of the organization in order to influence change* Demonstrated strength in customer focused service orientation* Previous shared services and/or outsourcing experience a plus Equal Opportunity Employer
Specialist, Product Development, Global Credit
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSpecialist, Product Development, Global CreditOverviewThe Credit Product Development Analyst is responsible for supporting the SVP New Credit Solutions Development & Platforms and broader team in considering development opportunities within our traditional business by supporting the analysis needed to size, prioritize, and develop strategies and propositions to address emerging opportunities and partnerships for credit. This role will also provide project management support across the team.Role* Performs analysis of new technologies and applications in the payments industry; performs benchmarking analyses for Mastercard product features and performance * Performs assigned tasks in the prototyping process * Monitors progress against key milestones in the development and implementation process through a project management discipline* Supports product launches and implementations as needed * Creates, finalizes and distributes materials, such as training decks, to support new product implementation* Create and manage best practices, tools, and forums for the team All About You* Previous experience with new product or service development* Experience with rapid prototyping projects* Experience working with partners across other functions in support of key deliverables and product go-to market strategies* Experience developing reports and preliminary insights based on complex analysis of competitor market data* Ability to effectively communicate across internal departments, different regions and with senior product management* Demonstrated proficiency with MS Office products* Excellent organizational and/or project management skills Equal Opportunity Employer
Specialist, Product Development, Global Credit
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSpecialist, Product Development, Global CreditOverviewThe Credit Product Development Analyst is responsible for supporting the SVP New Credit Solutions Development & Platforms and broader team in considering development opportunities within our traditional business by supporting the analysis needed to size, prioritize, and develop strategies and propositions to address emerging opportunities and partnerships for credit. This role will also provide project management support across the team.Role* Performs analysis of new technologies and applications in the payments industry; performs benchmarking analyses for Mastercard product features and performance * Performs assigned tasks in the prototyping process * Monitors progress against key milestones in the development and implementation process through a project management discipline* Supports product launches and implementations as needed * Creates, finalizes and distributes materials, such as training decks, to support new product implementation* Create and manage best practices, tools, and forums for the team All About You* Previous experience with new product or service development* Experience with rapid prototyping projects* Experience working with partners across other functions in support of key deliverables and product go-to market strategies* Experience developing reports and preliminary insights based on complex analysis of competitor market data* Ability to effectively communicate across internal departments, different regions and with senior product management* Demonstrated proficiency with MS Office products* Excellent organizational and/or project management skills Equal Opportunity Employer
Director, Accounting
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, AccountingOverview* The Business Leader will support the Payment Transactions Services and Operation & Technology business units by providing oversight to financial processes, evolving operational risk management, ensuring integrity and accuracy of financial statements, and ensuring compliance with accounting requirements.* The position will be required to build and foster relationships across the organization at various levels and with the shared service center.* Have you ever desired to work in a fast-paced environment where change is an essential part of every day?* Are you motivated to be part of a dynamic team helping building the foundation of new functions and relationships?* Have you partnered with customers in the past to make decisions that influence both sides to be the best for the company?Role* Guide financial decisions related to business transactions by providing accounting/regulatory advice and by monitoring and enforcing policies and procedures* Ensure ongoing compliance with statutory and regulatory requirements, anticipating future legislation, enforcing adherence to requirements, filing financial reports and advising management on needed actions* Evolve the operational risk monitoring program to identify opportunities for enhancements* Develop and implement process improvements to operational controls; i.e. efficiency and quality of output* Ensure a strong control environment monitoring and enforcing operational and SOX financial controls* Lead special projects and preforms various ad-hoc reporting or analysis as neededAll About YouEducation: * Bachelor's degree in Accounting or Finance* CPA, Chartered Accountant or equivalent * Advanced degree preferredKnowledge/Experience: * Strong people management experience* Strong knowledge of U.S. GAAP and current accounting concepts* Preferred work experience-big 4 public accounting firm experience or similar technical accounting experience in large public company * Ability to communicate effectively (both oral and written) and develop solid working relationships across multiple levels and organization boundaries* Previous experience in significant process improvements, with ability to meet project deliverables* Advanced MS Office skills (primarily Excel, Access, and PowerPoint) and working knowledge of enterprise financial systems (e.g. Oracle/Hyperion, SAP) Equal Opportunity Employer
Director, Accounting
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, AccountingOverview* The Business Leader will support the Payment Transactions Services and Operation & Technology business units by providing oversight to financial processes, evolving operational risk management, ensuring integrity and accuracy of financial statements, and ensuring compliance with accounting requirements.* The position will be required to build and foster relationships across the organization at various levels and with the shared service center.* Have you ever desired to work in a fast-paced environment where change is an essential part of every day?* Are you motivated to be part of a dynamic team helping building the foundation of new functions and relationships?* Have you partnered with customers in the past to make decisions that influence both sides to be the best for the company?Role* Guide financial decisions related to business transactions by providing accounting/regulatory advice and by monitoring and enforcing policies and procedures* Ensure ongoing compliance with statutory and regulatory requirements, anticipating future legislation, enforcing adherence to requirements, filing financial reports and advising management on needed actions* Evolve the operational risk monitoring program to identify opportunities for enhancements* Develop and implement process improvements to operational controls; i.e. efficiency and quality of output* Ensure a strong control environment monitoring and enforcing operational and SOX financial controls* Lead special projects and preforms various ad-hoc reporting or analysis as neededAll About YouEducation: * Bachelor's degree in Accounting or Finance* CPA, Chartered Accountant or equivalent * Advanced degree preferredKnowledge/Experience: * Strong people management experience* Strong knowledge of U.S. GAAP and current accounting concepts* Preferred work experience-big 4 public accounting firm experience or similar technical accounting experience in large public company * Ability to communicate effectively (both oral and written) and develop solid working relationships across multiple levels and organization boundaries* Previous experience in significant process improvements, with ability to meet project deliverables* Advanced MS Office skills (primarily Excel, Access, and PowerPoint) and working knowledge of enterprise financial systems (e.g. Oracle/Hyperion, SAP) Equal Opportunity Employer
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